Client's Charter

Holding firmly to its core foundation of entrepreneurship, Universiti Malaysia Kelantan (UMK) remains steadfast in upholding the values of creativity and innovation, transparency, and professionalism in developing human capital that is unique, relevant, and distinctive. UMK is determined, committed, and pledges to fulfill all its obligations to its stakeholders professionally, ethically, and with integrity:

• Providing quality education based on global standards that ensures excellent career opportunities in all areas of expertise.

• Creating a conducive working environment that enables staff to fully express their potential towards excellence through incentive and remuneration systems, as well as providing opportunities for staff to enhance their career pathways comparable to other institutions.

• Ensuring UMK remains relevant to the community in efforts to strengthen socio-economic and cultural development, as well as the nation’s identity, while positioning UMK as a trusted partner in driving economic generation and creating employment opportunities for graduates.

• Producing highly qualified, knowledgeable, and skilled manpower with entrepreneurial attributes capable of penetrating every aspect of the nation’s workforce needs.

• Acknowledging the receipt of complaints, suggestions, and/or inquiries related to University services within 24 hours.
• Taking action on complaints, suggestions, and/or inquiries related to University services within no more than five (5) working days.