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  1. Veerasamy, C., Sambasivan, M. and Kumar, N. (2014). Life Satisfaction among Healthcare Volunteers in Malaysia: Role of Personality Factors, Volunteering Motives and Spiritual Capital, VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 26(2), 531-552.
  2. Lee, S.Y., Aziz, Y.A., Sidin, S.M.D. and Saleh, R. (2014). The Influence of Emotional Labour Strategies on Customer Satisfaction and Word of Mouth Recommendations in Group Tours, International Journal of Economics and Management, 8(S), 81-96.

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